The passenger terminal of Piedmont Triad Airport consists of 2-levels and two Concourses, namely Concourse A and Concourse B.
Boarding and Ticketing concourses are located on the upper level of the terminal, while baggage claim and rental car services and counters are available on the lower level. There is a separate baggage claim carousel for each concourse; Also, there are a separate airline ticket counters in both buildings. PTI provides free Wi-Fi throughout the airport.
The ground level of the main terminal is used as the arrivals level, housing baggage claim, valet parking information desk, rental car counters, two baggage carousels, hotel information desk, baggage claim offices, chapel, conference rooms, vending machines, and access to the upper level.
Outside of the ground level, passengers have access to the Valet pick-up area, Hotel / Motel pick-up (behind the valet pick-up), and walkway through parking garages. On both sides of the center, there are metered parking, pet relief areas, passenger pick-up, shuttle pick-up, and drop-off locations, as well as different ground transportation services.
The upper level is used as the departures level. The building houses some shops, food & drink establishments, a game room, and airline tickets desks on either side of the level.
Besides, there are an Information booth and security checkpoints available.
Concourses at PTI, are also referred to as South and North Concourses, which are situated on either side of the terminal.
Concourse A has gates A20-A34 and serves Delta and United Airlines. Besides, near the gates, passengers can find a restaurant, CNBC store, and shoeshine service.
Concourse B has gates B40-B51 and serves Allegiant, Frontier, American, and Charters Airlines. The area includes the Admirals Club, shoeshine service, and a restaurant.